At Musarat Store, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, please review our Refund and Returns Policy below to understand your rights and responsibilities.

1. Returns Eligibility

We accept returns under the following conditions:

  • Return request must be made within 7 days of receiving the product
  • Product must be unused, unwashed, and undamaged
  • Item must be returned in its original packaging with all accessories
  • Proof of purchase (invoice/order ID) is required

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used, damaged, or altered products
  • Products damaged due to customer misuse
  • Clearance, discounted, or promotional items
  • Personal care, beauty, or hygiene products (if opened)

3. Damaged or Wrong Products

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with clear photos or videos of the issue.

After verification, we will:

  • Replace the product or
  • Provide a refund, depending on availability and situation

4. Refund Process

  • Once the returned item is received and inspected, we will notify you
  • If approved, the refund will be processed to the original payment method
  • Refund processing time may take 7–10 business days

5. Return Shipping

  • Customers are responsible for return shipping costs
  • If the return is due to our mistake (wrong or defective product), return shipping will be covered by Musarat Store

6. Order Cancellation

  • Orders can be canceled before shipping
  • Once shipped, the order cannot be canceled and must follow the return process

7. Exchange Policy

  • Exchanges are subject to product availability
  • Exchange requests must follow the same return conditions

8. Contact Information

For any questions regarding returns or refunds, please contact us:

Email: info@musaratstore.com
Website: http://musaratstore.com